Habitat Lettings normally requires an accompanied viewing so you can assess the property properly and both sides can ask questions before an application begins.

Yes. Habitat Lettings does not apply a blanket exclusion for those reasons. The application is considered fairly using relevant affordability and suitability information.

Yes. Explain the pet when enquiring or applying. The request must be considered properly, but the decision will depend on the property and circumstances.

Habitat Lettings confirms availability, asks initial questions about your requirements and normally arranges an accompanied viewing where the property appears suitable.

You do not usually need a full application file, but know your likely move date, household arrangements, income and any important requirements.

This may include identification, proof of income, employment or other income details, relevant bank statements, address history, previous landlord details and Right to Rent evidence.

No. The credit-search element is external, but Habitat Lettings assesses the overall application internally.

It depends on the completeness of the information and how quickly employers, landlords or other sources respond. Accurate information and prompt replies help.

It is a refundable payment of up to one week’s rent used to reserve a property while agreed checks are completed, subject to written terms and legal conditions.

A guarantor may be considered where appropriate, but must meet the relevant requirements and understand the legal commitment.

It is the legally required check that an adult intending to occupy a rented home in England has the right to rent it.

If Habitat Lettings manages the property, use the contact and repair routes provided in your move-in information.

The dedicated Tenant Fees page lists the payments that may lawfully apply. Habitat Lettings does not charge prohibited administration or referencing fees for an assured periodic tenancy.

The team aims to listen, communicate clearly, explain responsibilities and manage the home properly. Fair treatment does not mean every request is automatically agreed; it means the issue is considered and the reason is explained.

The maximum is one week’s rent.

Up to five weeks’ rent where annual rent is below £50,000 and up to six weeks where annual rent is between £50,000 and £100,000.

No rent can be requested or accepted before signing. After signing, a maximum of one month’s rent can be required before the tenancy starts.

A tenant-requested change can normally carry a charge of up to £50, or a higher reasonable evidenced cost.

Yes, the reasonable evidenced actual replacement cost can be charged.

Only after the rent has been overdue for at least 14 days, at no more than 3% above Bank of England base rate and where the tenancy information contains the default term.

A payment may be required, but it cannot exceed the rent that would have fallen due until the minimum notice period ended. A shorter period can be agreed in writing.

Explain exactly what is affected, what you can see or hear, when it began, whether it is worsening and any safe check already completed.

An immediate serious risk to people, security or the property, such as fire, suspected gas escape, dangerous electrics, serious uncontrolled flooding or major security failure.

It needs prompt reporting, but the response depends on temperature, vulnerability, whether both services are affected, the cause and whether a safe temporary measure exists.

Responsibility may arise where the issue was caused by tenant damage or misuse, a lost key or a non-emergency was incorrectly presented as an emergency. The evidence and legal limits matter.

Not normally without written agreement. Unauthorised work may be unsafe, unsuitable or affect insurance and warranties.

Reasonable access is normally needed for agreed repairs, inspections and safety checks, subject to proper arrangements unless there is a genuine emergency.

Habitat Lettings assesses the information, asks any necessary questions and decides whether troubleshooting, contractor attendance, landlord approval or another action is required.

The landlord provides and checks required alarms at the start. Tenants should test them regularly, avoid tampering and report faults promptly.

It depends on the cause. Misuse may be the tenant’s responsibility; a defect or collapse may fall to the landlord.

The tenancy information should explain ordinary tenant care and landlord responsibilities for major work.

Report the problem early with information about what you have seen and where. Responsibility depends on the source and circumstances.

Yes, where the property will be empty longer than the period stated in the tenancy information.

Obtain written permission first and explain exactly what you would like to do.